Work Experience
Work Experience
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I am an experienced and dedicated IT Support professional with over 20 years of success in delivering technical solutions across diverse industries. Known for a strong ability to troubleshoot complex issues, provide user-focused support, with the ability to communicate effectively with both technical and non-technical audiences. I am highly collaborative, I am adaptable, and I am committed to providing my very best for all IT operations. I have been recognized for having a proactive mindset, and a passion for continuous learning and improvement.
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VIP End User Support & Video Conference Support
VIP End User Support & Video Conference Support
Santander Bank, NA
June 2022 - Current
Santander Bank, NA
June 2022 - Current
Supporting the C-Level Executives for the company
Supporting Video Conferences and the devices running them
Manager Customer Support
Manager Customer Support
APTIM (formerly Chicago Bridge & Iron)
Jan 2016 - April 2022
APTIM (formerly Chicago Bridge & Iron)
Jan 2016 - April 2022
Managed IT End User Support Services for US and Canada Operations.
Supported local DC & Virginia offices as onsite IT.
Assisted with Server Administration as needed.
Customer Support Analyst
Customer Support Analyst
Chicago Bridge & Iron (formerly The Shaw Group)
July 2011 - Jan 2016
Chicago Bridge & Iron (formerly The Shaw Group)
July 2011 - Jan 2016
Support NYC Metro and upstate NY Region
Provided White-Glove IT support to VIP Members in NY Region.
Full IT Management & Domain support at DEP Project site
Admin for McAfee Encryption Database
OXY IT Analyst
OXY IT Analyst
Occidental Petroleum
Jan 2011 - June 2011
Occidental Petroleum
Jan 2011 - June 2011
Helped support Chairman's office & staff
Worked on Windows 7 deployment team
GSS Tech
GSS Tech
The Shaw Group
Feb 2008 – Nov 2010
The Shaw Group
Feb 2008 – Nov 2010
Lead Technician for 5 man team supporting New England & New York region
On-site support for projects of a high importance to the business line
Desktop Support Technician
Desktop Support Technician
Pharmacare (a CVS Corporation)
Jun 2007 – Feb 2008
Pharmacare (a CVS Corporation)
Jun 2007 – Feb 2008
Provide general telecom support including punching down new connections, and troubleshooting
Provide printer support for site
PC/Network Technician
PC/Network Technician
The Shaw Group
Sept 2006 - June 2007
The Shaw Group
Sept 2006 - June 2007
Built new hire machines, and replacements for existing users
Deskside Support Technician
Deskside Support Technician
Depuy Spine (a Johnson & Johnson Corporation)
June 2005 - Sept 2006
Depuy Spine (a Johnson & Johnson Corporation)
June 2005 - Sept 2006
Provided support for the VIP staff: board members & customer service department
Acted as backup team leader, represented team leader when he was out of office
Responsible for asset management for Raynham site
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